Shipping & Delivery

Shipping & Delivery

Your order moves through two stages. Knowing which one you are in explains everything about the timeline.

Stage 1 — Crafting: 6 to 9 weeks

Nothing is pulled off a warehouse shelf. The moment your order comes in, one maker starts your board from raw walnut and liquid resin and stays with it through the pour, the cure, the sanding and the finish. Resin sets on its own schedule, and rushing it costs the depth and clarity you see in the photos.

You will not receive tracking during this stage, because your board is on a workbench rather than in a van. That is normal, and it is not a delay.

Working to a specific date? Add Priority Crafting at checkout to move to the front of the queue — typically two weeks sooner — and email us your deadline. We will tell you honestly whether we can make it.

Stage 2 — Shipping

Once your board is finished, inspected and packed, you receive a shipping confirmation email with a tracking number and a direct tracking link. Carrier scans can take 2–4 business days to appear after that email while the parcel enters the network.

Shipping cost

Free tracked shipping, worldwide, on every order. No minimum, no surcharge — the price on the product page is the price at checkout, plus any add-ons you choose.

Where we ship

We ship to the United Arab Emirates and to 27 further countries across Europe, North America, Asia and Oceania. If your country is not offered at checkout, email us and we will see what we can arrange.

Customs and import duties

Orders shipped outside the UAE may attract import duties or taxes set by your own country. These are not included in our prices and we cannot collect or waive them on your behalf — the carrier will contact you if anything is owed. Your national customs website is the reliable source if you are unsure.

Packaging

Every board ships double-boxed with corner protection, presentable enough to hand over as a gift exactly as it arrives. Add Gift Wrap & Card at checkout and we finish it in black wrap with a horror-style card.

Lost or damaged parcels

If your parcel is lost, stolen or damaged in transit, we replace it free of charge and you do not need to return the damaged board. Email astchevuae@gmail.com with your order number.

Wrong address

Check your shipping address before you order. If it is wrong, email us immediately — while your board is still being crafted we can change it at no cost. Once it has shipped, a reroute is up to the carrier and may not be possible.